By Don McClain | Founder & Principal, Medro Advisors. Build on Alianza’s October 16 handoff framework with a supervised exception rehearsal. Choose a realistic customer complaint, supplier disruption or scheduling conflict. Ask the incoming operator to explain the records needed, decision limits and escalation path, then compare that response with the agreed transition plan. Record missing knowledge and who will teach it before reducing the seller’s support. Use a hypothetical exercise rather than disrupting a customer or employee. Discuss the ownership handoff at https://alianzapartners.com/
Read the full article (opens in a new tab) ↗