Don McClain, Founder & Principal of Medro Advisors, explains how buyers and sellers can define a practical endpoint for agreed transition support. Assign each seller task to a receiving person, set a target date and identify evidence of completion. Record availability and a clear route for questions, then review unfinished items before support ends. Customer introductions, training and reporting each need their own handover record. Operational acknowledgment should remain separate from contractual acceptance or releases requiring professional review.
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